Thank you for visiting Velvet Lounge & Cafe. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velvetloungecafe.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect personal information about you in various ways, including:

• Information You Provide: We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This information may include your name, email address, mailing address, phone number, and payment information.

• Information Automatically Collected: We may automatically collect certain information about you and the device with which you access the Site. This information may include your IP address, browser type, operating system, referring URLs, pages you view, and the dates/times when you access the Site.

2. Use of Information

We may use the information we collect in the following ways:

• To provide, operate, and maintain our website and services;

• To improve, personalize, and expand our website and services;

• To understand and analyze how you use our website and services;

• To develop new products, services, features, and functionality;

• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;

• To process your transactions and manage your orders.

3. Sharing of Information

We may share your information with third parties when you explicitly authorize us to share your information. Additionally, we may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

4. Security of Information

We use commercially reasonable efforts to protect your information from unauthorized access or disclosure. However, we cannot guarantee the security of your information transmitted through the internet or stored in our systems.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

If you have any questions about this privacy policy, please contact us at:

Velvetloungeinc@gmail.com

Mobile Terms of Service

Velvet Lounge & Cafe

Last updated: July 19, 2024

The Velvet Lounge & Cafe mobile message service (the "Service") is operated by Velvet Lounge & Cafe (“Velvet Lounge & Cafe”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Velvet Lounge & Cafe’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Velvet Lounge & Cafe through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Velvet Lounge & Cafe. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18775907969 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Velvet Lounge & Cafe mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18775907969 or email velvetloungeinc@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.